FAQ

Creating an account is quick. Click Sign Up, enter your email, create a password, and provide basic contact details. You may be asked to confirm your country and preferred currency (we accept USD, EUR and several cryptocurrencies). After registration you’ll receive an email to confirm your address — click the link to activate the account. If you plan to deposit or withdraw, complete the verification (KYC) steps when prompted to avoid delays. If you run into issues, our live chat or email support can guide you through the final steps.

BetBona’s current welcome package listed in our system is 105% plus 90 free spins up to €700, with a minimum qualifying deposit of 25 and a wagering requirement of 35x on bonus funds. To claim: register, make the qualifying deposit, and opt in if required. Bonus terms vary by country and promotion, so check the full terms on our welcome page before claiming Welcome Bonus. Wagering rules, eligible games, and time limits apply, so confirm the specifics to maximize value.

No-deposit codes are not a constant offering. Occasionally we run limited promotions that include free spins or no-deposit credits, but these are time-limited and region-specific. The fastest way to see current no-deposit offers (if any) is the promotions area or the Welcome Bonus page. If you’re after ongoing value, regularly checking promotions and subscribing to emails will keep you up to date.

BetBona supports a wide mix of fiat and crypto rails: Visa and MasterCard, bank transfer, Jeton, Mifinity, and major cryptocurrencies such as Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE), Ripple (XRP), and Tether (USDT). Supported account currencies include USD, EUR, Bitcoin, Bitcoin Cash, Dogecoin, Ethereum, Litecoin, and Tether. For payment-specific limits, processing times, and fees consult the payments page. If you have a preferred method, check availability for your country before depositing.

Processing times depend on the method: crypto transfers are usually the fastest (often within minutes to a few hours after approval), while cards and bank transfers can take from 1–7 business days. BetBona’s listed withdrawal limits are €500 per day and €10,000 per month; larger requests may be handled case by case under verification rules. All withdrawals require account verification before the first payout. To avoid delays, ensure your account documents are uploaded and match your account details.

Wagering requirements determine how many times you must play through bonus amounts before withdrawing winnings tied to that bonus. For example, the current welcome bonus has a 35x wagering requirement on bonus funds: if you receive €20 in bonus funds, you must place bets totaling €700 (20 x 35) before those bonus funds become withdrawable. Different promotions and game types contribute at different rates toward wagering. Always read the specific promotion terms on the Welcome Bonus page to confirm contribution rates and time limits.

Yes. BetBona’s site is fully optimized for modern mobile browsers and most popular devices, delivering the same account functions, deposit/withdrawal options, and game library. You don’t need to download anything to play most titles—simply open your device browser, log in, and play. Some live dealer tables and advanced features are best experienced on tablets or larger phones; if you encounter display issues, try clearing your browser cache or updating to the latest browser version.

Our library features games from leading studios including NetEnt, Evolution Gaming, Pragmatic Play, Microgaming, Yggdrasil, Play’n GO, Quickspin, Betsoft, Endorphina, Red Tiger, and many others. That means slots, table games, live dealer tables, and specialty games with varied volatility and features. Game availability can vary by region; check the games lobby for titles accessible in your country or visit our games overview to browse by provider and category.

To verify your account you’ll typically need: a government-issued ID (passport, driver’s license, national ID), a recent utility bill or bank statement showing your address, and sometimes a photo of the payment method (card front with middle digits masked or crypto wallet confirmation). Upload documents via your account area. Verification is usually completed within 24–72 hours but can be quicker with clear images. If extra checks are needed, our support team will tell you what’s required.

BetBona uses industry-standard protections including SSL encryption to protect data in transit and secure server practices to guard stored information. Financial transactions follow appropriate rails for the chosen method, and we enforce KYC and anti-fraud checks to protect both players and the platform. Your account safety also benefits from using a strong unique password and enabling any available account security features. For details about our privacy practices, consult the site’s privacy policy.

Start by clearing your browser cache, testing a different browser or device, and ensuring you have a stable internet connection. If the issue persists, take a screenshot or record the error and contact support via live chat or email at support@betbonas.com. Provide your username, time of the problem, and a clear description; our team will investigate and respond with troubleshooting steps or escalate any payment disputes to the payments unit for review.

We provide tools to help you play within limits: deposit limits, session time reminders, reality checks, and self-exclusion options. If you feel your play is becoming a problem, use the account settings to set limits or contact support for immediate assistance. For structured help, consult responsible-gambling resources and consider self-exclusion when needed. If you’d like details on setting limits or support resources, visit our responsible play page or contact support directly Responsible Gambling.